Terms & Conditions

Travel With Confidence At Teyezilla Expeditions, we believe great journeys begin with clarity, trust and thoughtful planning. These Terms & Conditions explain how our bookings, payments, experiences and travel services work. **Last Updated: 10 August 2026** 01. About Teyezilla Expeditions Teyezilla Expeditions provides curated tours, safaris, excursions, activities, cultural experiences, transportation arrangements and travel services across Kenya, Zanzibar, Tanzania and other destinations where our experiences are offered. In these Terms & Conditions, "Teyezilla Expeditions", "Teyezilla", "we", "us" and "our" refer to Teyezilla Expeditions. "Guest", "you" and "your" refer to the person making a booking and all travelers included in that booking. 02. Booking With Teyezilla Bookings can be requested and confirmed through the Teyezilla Expeditions website and our approved communication channels. A booking is considered confirmed once: * The requested experience is available * The booking has been accepted by Teyezilla Expeditions * Any required payment has been successfully received Your booking confirmation will contain the important details of your experience, including the date, number of guests, price, meeting or pickup arrangements and any applicable special conditions. Please review your confirmation carefully and contact us immediately if any information is incorrect. 03. Prices & Payments Prices displayed on our website are shown in the currency stated on the relevant experience page. Some experiences may display a "From" price. This represents the starting price and may vary according to group size, private or shared arrangements, transportation, season, accommodation location and selected upgrades. Online card payments are processed through our designated payment provider. Where payment information is handled directly by our payment provider, Teyezilla does not intentionally store complete card numbers or card security codes on its own systems. Your bank or card provider may apply additional currency conversion or international transaction charges. 04. Booking Changes We understand that travel plans can change. Subject to availability, you may request changes to: * Travel dates * Number of travelers * Pickup location * Experience selection * Private or shared arrangements * Optional add-ons We will make reasonable efforts to accommodate your request. If the new arrangement has a higher price, the difference will be payable before confirmation. If it has a lower price, any applicable refund or credit will be handled according to the booking and cancellation terms. 05. Cancellation We offer flexible cancellation options on eligible experiences. Unless a different cancellation policy is displayed on the specific experience page, bookings cancelled at least **24 hours before departure** are generally eligible for a full refund of the eligible amount paid. Some customized experiences, accommodation arrangements, multi-day expeditions or third-party services may have different cancellation conditions. Where different terms apply, they will be communicated during booking. Please see our **Cancellation & Refund Policy** for full details. 06. Experience Changes & Weather Many Teyezilla experiences take place outdoors and are influenced by natural conditions. Weather, tides, sea conditions, river levels, road conditions, wildlife movements and other environmental factors may affect the experience. For safety and operational reasons, we may adjust: * Routes * Departure times * Activity locations * Itinerary order * Duration * Specific activities We will make reasonable efforts to preserve the character and quality of the experience. 07. Wildlife Experiences Wildlife encounters are naturally unpredictable. Teyezilla Expeditions cannot guarantee sightings of dolphins, elephants, lions, gorillas, whales or other wild animals. Our guides will make reasonable efforts to provide the best possible wildlife experience while respecting animals and responsible tourism practices. 08. Safety & Participation Guests must follow reasonable safety instructions provided by Teyezilla Expeditions, guides, drivers, captains, instructors and partner operators. Certain experiences may have specific requirements relating to: * Age * Swimming ability * Fitness * Mobility * Weight * Medical conditions * Safety equipment These requirements will be communicated where applicable. Teyezilla Expeditions may decline participation where a guest does not meet stated safety requirements or where participation creates a significant risk. 09. Health & Special Requirements Guests are responsible for determining whether an experience is suitable for their personal circumstances. Please inform us before your experience of any relevant mobility considerations, allergies, dietary requirements or other needs that may affect participation. We will make reasonable efforts to accommodate requests where possible. 10. Transportation Where transportation is included, pickup times and routes may be affected by traffic, weather, road conditions and other operational factors. Guests are responsible for being ready at the confirmed pickup location and time. Private transfers may be available as an upgrade or add-on. 11. Third-Party Partners Some services may be delivered with the support of carefully selected local partners, including: * Accommodation providers * Boat operators * Drivers * Guides * Restaurants * Activity operators * Park and attraction operators * Transportation providers Where relevant, the operational requirements of these providers may also apply. 12. Personal Belongings Guests are responsible for their personal belongings during an experience. We recommend keeping valuables secure and carrying only what is necessary. Teyezilla Expeditions will not be responsible for loss, theft or damage to personal property except where liability cannot lawfully be excluded. 13. Travel Documents Guests are responsible for ensuring they have all required travel documentation. Depending on the destination, this may include: * Valid passport * Visa * Travel insurance * Entry permits * Identification * Health documentation Teyezilla Expeditions is not responsible for a guest's inability to travel because required documentation is missing, invalid or expired. 14. Travel Insurance We strongly recommend appropriate travel insurance for all guests. Depending on your journey, insurance may include protection for: * Medical expenses * Emergency evacuation * Cancellation * Travel interruption * Baggage * Personal belongings * Adventure activities 15. Responsible Travel Teyezilla Expeditions is committed to responsible and respectful travel. Guests are expected to: * Respect local communities * Respect wildlife * Protect natural environments * Follow park and conservation rules * Avoid damaging coral or marine life * Avoid littering * Follow local cultural guidelines 16. Photography & Content Photography may take place during certain experiences. Where guest images are intended for promotional use, Teyezilla Expeditions will obtain appropriate permission where required. Guests may contact us regarding photography or image-use concerns. 17. Website Content We make reasonable efforts to keep website information accurate and current. However, photographs, itineraries, prices, routes, timings and descriptions may change due to seasonal, environmental, operational or supplier conditions. Website photographs may be representative and may not always reflect exact conditions on the day of travel. 18. Intellectual Property All original Teyezilla Expeditions branding and website content, including text, photographs, graphics, videos, designs and layouts, remains protected by applicable intellectual property laws. Content may not be copied, reproduced or commercially used without written permission. 19. Website Use You agree not to use the Teyezilla website for unlawful purposes or attempt to: * Gain unauthorized access * Interfere with website security * Upload malicious software * Submit fraudulent information * Misuse booking systems * Copy website content without permission 20. Events Beyond Our Control Teyezilla Expeditions cannot be held responsible for delays or changes caused by extraordinary circumstances beyond our reasonable control. These may include natural disasters, severe weather, government restrictions, road closures, strikes, civil unrest, transportation disruptions, infrastructure failures or other unforeseen events. Where possible, we will communicate with affected guests and seek reasonable alternatives. 21. Complaints If something does not meet your expectations, please tell us as soon as possible during your experience. Early communication gives us the best opportunity to resolve the issue. Formal complaints may be submitted through our official contact channels. 22. Privacy Personal information is handled according to our Privacy Policy. Our Privacy Policy explains how we collect, use, store and protect personal information. 23. Applicable Law These Terms & Conditions are subject to applicable law. Because Teyezilla Expeditions operates across multiple destinations, the applicable legal framework may depend on the location and nature of the service booked. Nothing in these Terms & Conditions is intended to remove mandatory consumer rights that apply to you under applicable law. 24. Updates We may update these Terms & Conditions from time to time. The latest version will always be published on this page with the applicable update date. Travel deeper. Feel more. Experience differently.