Cancellation Policy

Flexible Plans. Clear Choices. Travel plans can change. At Teyezilla Expeditions, we aim to make booking your experience as flexible and straightforward as possible. **Last Updated: 10 August 2026** 01. Our Standard Cancellation Promise Unless a specific experience states otherwise: Cancel 24+ Hours Before Departure Receive a full refund of the eligible amount paid when you cancel at least 24 hours before your scheduled departure. Refunds are normally returned through the original payment method. 02. Need to Change Your Plans? We would rather help you change your journey than lose it. Subject to availability, you may request changes to: * Travel date * Number of guests * Pickup location * Experience * Private or shared option * Add-ons Contact us as early as possible. Where the new arrangement costs more, the difference will apply. Where it costs less, any applicable refund or credit will be handled according to the booking terms and applicable law. 03. Cancellations Within 24 Hours If you cancel less than 24 hours before departure, contact us immediately. We will make reasonable efforts to: * Reschedule your experience * Transfer your booking to another date * Offer a travel credit where possible * Provide a refund where applicable However, availability and supplier commitments may limit the options available. 04. No-Shows If you do not arrive for your experience and have not contacted Teyezilla Expeditions, the booking may be treated as a no-show. No-shows are generally non-refundable. If an unexpected situation occurs, contact us as soon as possible and we will consider available options. 05. Late Arrival Please arrive at the confirmed meeting point at the specified time. Late arrival may result in reduced experience time or missed departure. If you arrive too late to participate, the booking may be treated as a no-show unless an alternative arrangement can reasonably be made. 06. When Teyezilla Cancels Your safety comes first. We may cancel, postpone or modify an experience because of: * Severe weather * Unsafe sea conditions * Unsafe river conditions * Road closures * Natural disasters * Government restrictions * Safety concerns * Operational disruptions * Supplier failure * Other circumstances beyond reasonable control Where Teyezilla cancels an experience and a refund is applicable, we will offer an appropriate refund or alternative arrangement. 07. Weather & Natural Conditions Many of our experiences depend on nature. This includes: * Ocean conditions * Tides * Wind * River levels * Wildlife movements * Weather * Road conditions Where possible, we may adjust the route or timing rather than cancel the experience. Our goal is to preserve the experience while keeping every guest safe. 08. Wildlife Experiences Wild animals behave naturally. Dolphin, whale, gorilla, elephant, lion and other wildlife sightings cannot be guaranteed. A missed wildlife sighting does not automatically qualify for a refund when the experience itself operates as planned. 09. Refund Processing Approved refunds are normally returned through the original payment method. The time required for funds to reach your account depends on the payment provider, bank or card issuer. International transactions may also be affected by exchange-rate movements or bank charges. 10. Special & Private Bookings Private experiences, multi-day expeditions, accommodation packages, customized itineraries, large group bookings and special events may have different cancellation terms. Where different terms apply, they will be communicated before confirmation. 11. Emergencies If an unexpected medical, family or travel emergency affects your booking, please contact us as soon as possible. We will consider reasonable requests for rescheduling or credit on a case-by-case basis. We recommend travel insurance that includes cancellation and trip interruption protection. 12. How To Cancel To cancel or change your booking, contact us through the official contact details in your booking confirmation. Please provide: * Booking reference * Full name * Experience booked * Travel date * Requested change or cancellation * Contact information The cancellation time will be based on when Teyezilla receives the request. Your Peace of Mind We want you to book with confidence. If your plans change, talk to us first. Our team will always try to find the fairest available solution. Travel with confidence. Experience without compromise.